We strive to ship the same business day as we receive the payment as long as the same has arrived before 14.30, otherwise the evasion of goods will be within 24 hours of work except unavailability of the product (usually shown on the site).
In case of bank transfer prevail will actually be charged to the account. We ship exclusively by registered mail with tracking to ensure greater peace of mind to the customer who can independently verify the progress of the expedition through the code that we will send to the email address provided and visiting the links you will find below. Delivery times vary according to the locations served, but generally will be made within 24 working hours from the date of shipment (except for Basilicata, Calabria, Sicily, Sardinia, islands and some provinces of Puglia for which the rise time from 48 to more than 72 hours for the smaller islands).
• UPS - United Parcel Service (tracking su http://www.ups.com/it)
• BRT - Bartolini (tracking su http://www.brt.it)
CAUTION!! Under Article. 1510 of the Civil Code, the seller's responsibility ends upon delivery of the goods to the carrier. The seller therefore has no responsibility for any delays by the carrier for delivery, nor for any damage caused by it. For the reasons mentioned above then, at the time of delivery is your right to take time to analyze carefully the package and, in case of obvious or suspected damage to the goods, signing "conditional" the delivery receipt with particulars on the same what the nature of the problem and contact us as soon as possible a detailed description of the problem maybe with photographs. However, we ensure to pack the goods with adequate protective layers and a seal (tape) on the opening flaps in order to make evident any attempt to tamper.
• The couriers usually do two steps at home before putting the goods in "hold for pickup" at the agency serving;
• The importance of providing a telephone number, preferably mobile, good to be able to quickly resolve any delivery problems with the bellman charge;
• The carrier must deliver the goods only at street level;
• You can not agree on a delivery schedule with the courier, but sometimes it happens they do so on their own initiative;
• Can request a hold for pickup of goods already the order;
• Can request a hold for pickup of the goods even after the first delivery attempt by calling the carrier's customer service.
If you have the chance to pick up the merchandise directly at our premises. headquarters, please notify us by e-mail or phone to be able to grant timetable and to give us the ability to extract the goods from the warehouse and prepare it for delivery. The address of our office is:
Via Rosario Livatino, 3 / A
Borzano of Albinea (RE)
8:00 - 12:00
14:00 - 18:00
from Monday to Friday